FAQ

Welcome to the Alvira FAQ page! We’re here to answer your most common questions about our services, policies, and products. If you have a question not covered here, feel free to contact us!

1. Where do you ship?

We currently ship only within the Australia.

2. What is the shipping cost?

We offer Free Shipping on all orders with no minimum purchase requirement.

3. How long does delivery take?

Handling time: 1-3 days (Monday – Friday)
Transit time: 4-6 days. (Monday – Friday)
Our Order cut-off Time: 18:00(GMT+10:00) Australian Eastern Standard Time (Sydney).
Total Estimated Delivery time: 5-8 Days

4. What is the cut-off time for orders?

Orders placed before 18:00(GMT+10:00) Australian Eastern Standard Time (Sydney) are processed on the same business day. Orders made after 18:00(GMT+10:00) Australian Eastern Standard Time (Sydney) will be processed next business day.

5. Can I track my order?

Yes, once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your delivery status.

6. What payment methods do you accept?

We accept Following Payment methods

Visa
MasterCard

7. What is your return policy?

We accept returns within 14 days of delivery. If you need to return an item Please contact with our Customer support team or you can Visit our Return and Refund Policy page for more information.

8. How can I contact with Alvira?

Here's the Contact information

Website Name: Alvira

Website: https://alvira-au.com/

Phone:+31626645785

Email: support@alvira-au.com

Address: Gedempte Oude Gracht 117, 2011 GP Haarlem, Netherlands

Opening Hours:

Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00

(GMT+10:00) Australian Eastern Standard Time (Sydney)